Privacy Policy for Flooring Leander

1. Information We Collect

When using our site or services, we collect different types of information from you. These includes;

• Personal information: When you contact us or use our services, we collect personal information such as your email, phone number, and home address. This information is needed for us to respond to you and provide you with personalized support.
• Technical information: We collect data such as your IP address, browser type, operating system and pages you view when you visit our website. This helps us understand how people use our site so we can improve and enhance your experience. 
• Transactional information: When you purchase services from us, we collect information related to the transaction, such as payment details. We use third-party payment services to process this information but make sure your financial data is secure.
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2. How We Use Your Information

We use the information we collect to improve services and improve our communication with our clients. Here is a closer look of how we do it:

• Service delivery: Your personal information is used to fulfill your service requests, process your orders and provide you with the support you need. This helps to serve you better and meet your needs.

• Website improvement: The technical information we collect helps us to identify issues and improve our website. By looking at this data, we can make adjustments to our interface to make your experience smoother.

• Marketing communication: With your permission we may send you updates, promotions and news about our products. You can opt-out of these ad campaigns at any time by following the unsubscribe link in our emails.

• Record keeping: We keep personal and transactional information to manage our records, comply with laws and run our business. This helps us keep our records accurate and accountable.

3. Disclosure of Your Information

We take your privacy seriously and do not sell or rent your information to anyone. Here are areas where we may disclose your information:

• Service providers: We work with third–party companies to help us run our business. These partners may access your data, but they must keep it confidential and secure.

• Legal requirements: We may have to disclose your information if required by law or to protect ourselves from any illegal activities. This includes responding to court orders to prevent fraud.

4. Data Protection

We take measures to keep your data safe from unauthorized access. Here are some of the common methods we use:

• Encryption: We use state-of-the-art encryption to protect sensitive information during transmission and storage. This keeps your personal and payment details safe from hackers.

• Access control: Only authorized staff can access your personal information. We train staff on privacy and data security, so they understand the importance of keeping your information safe.

• Data retention: We only keep your data for as long as necessary to fulfill the purpose it was collected for or comply with any law issues.

5. Cookies and Tracking Technologies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and track how you use our site. You can manage cookie settings in your browser but disabling them may limit your experience on our site.

 

6. Your Information Rights

• Access and Correction: You can request to see the personal information we hold about you and ask for corrections if it’s wrong. This helps keep your data up to date.
• Delete Data: Under certain circumstances, you can request that we delete your personal information. This can happen if the data collected is no longer needed for its original purpose.
• Marketing Opt-Out: If you don’t want to receive marketing communications, you can opt-out at any time. Every marketing email we send includes an unsubscribe link.
• Complaints: If you believe your rights have been breached, you can contact the relevant data protection authority. We’d love to hear from you if you have any concerns.

7. Changes to this Policy

We may update this policy from time to time to reflect changes in our business. When we do, we will post the new version on our website and update the effective date. Please check this page regularly to stay updated on how we manage your information. By continuing to use our services after any changes we have made to this policy, you are agreeing to the updated policy.